FREQUENTLY ASKED QUESTIONS
1. How long in advance do I have to place my order?
To secure your slot and avoid disappointment, we recommend confirming your event booking at least one week in advance. However, we welcome urgent requests as well. Feel free to WhatsApp us at 9146 6680, and we’ll do our best to assist you as soon as possible.
For custom stickers, we offer fasting printing (full-colour) with a turnaround time as quick as 2 days!
2. Are there any extra charges I should be aware of?
All events running past the hours of 10am-7pm are subject to an extra charge of $30/h. Certain locations like Tuas, Changi, Sentosa, Jurong Island and other restricted areas are subject to extra charges as well. Please ensure your location has lift/ramp access, or let us know if there is not beforehand.
3. What if the number of cups I need are not stated in any of the packages?
Simply let us know how many cups you need on our Order Form, or email us directly at enquiries@thehangoversg.com. The packages were designed to make things simpler for customers who may not know what to order, but if you have a good idea of how many you need, just let us know!
4. What happens if there are leftover cups from the package at the end of the event?
We will stop serving at the end of the number of hours you’ve booked, or when the cups have run out, whichever comes earlier. But don’t worry! If there are any leftover cups by the end of the session, we’ll make sure they’re prepared for your guests to take before we wrap up.
Our experienced team will also recommend the best serving speed based on your event’s needs. Need a faster flow? We can scale up with extra manpower or additional setups to keep things moving smoothly. Just let us know your event requirements – we’ve got you covered!
5. Can I add more flavour options to my live station?
Of course! We are happy to customise your live station experience. By default, we offer 2 standard flavours, but you’re welcome to add more from our selection of over 20 bubble tea flavours. Want something extra special? You can also opt for our premium flavours or even create your own custom flavour – our team will handle the R&D and suggest unique blends to make your event truly one of a kind with the best quality. And it’s not just about flavours, we also offer a variety of jelly toppings beyond the classic chewy black pearls, adding an extra layer of fun to your drinks!
No need to worry about our service speed – our professional team is well-trained to handle large events smoothly, whether it’s 100 cups or thousands. We work fast and efficiently to ensure all drinks are served before the event ends. Just let us know your preferences and we’ll take care of the rest.
6. Can my guest choose sugar level for each cup served?
Yes definitely! We’ve got sugar level options on our menu, so your guests can sweeten their drinks just the way they like – just like at their favourite bubble tea shop! That’s the magic of a live station – freshly made, fully customised, and totally delicious.
7. I have multiple events running concurrently. Can we have the Live Station at all the events?
We have a maximum capacity of handling 6-8 Live Station events concurrently, depending on the scale of each event and our availability on the date(s). If you have more locations than that, we recommend our Bottled Bubble Teas or 5 Litre Party Boxes for the rest of the locations.
8. Are your ingredients halal-certified?
Yes! The bubble tea ingredients used are halal-certified by our Taiwan suppliers, so you can sip with peace of mind! The only exception is our alcoholic options, which we serve only upon request at live station events without using shared utensils or equipment for these drinks. Plus, our SFA-certified kitchen is alcohol-free, so you can order with confidence!
9. How much space do you need for set-up? Do you require power points to operate?
We require a minimum space of 1.5m x 1.5m for cups serving between 100 to 300 cups. For 300 cups and beyond, we will require at least 2m x 2m space to work around.
We do not require power points to operate. However, for hygiene and safety, our setup must be indoors or in a sheltered area (if outdoors). This helps keep your drinks/pearls fresh and free from any unexpected “guests” like dust or debris while we prepare the drinks on the spot.
10. What branding options do you offer?
We provide complimentary full-colour printing on our bubble tea cups to showcase your branding in style. If you’re unsure about the design, we’re happy to assist with simple design creation according to your event theme (subject to our availability and schedule) at no extra cost – just our way of helping out!
Our printing turnaround is as fast as 2 days, but if you have your designs ready earlier, it’ll help ensure everything is set up perfectly in advance.
For additional branding, we also offer custom brand boards on our booth and standee printing on easel at an extra fee. Just let us know your branding needs, and we’ll bring your vision to life.
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© 2025 The Hangover LLP