FREQUENTLY ASKED QUESTIONS
1. How long in advance do I have to place my order?
A 1 -week lead time is preferred to confirm the event booking. For any urgent orders, please reach us via WhatsApp message at 9146 6680 and we will get back to you ASAP.
2. Are there any extra charges I should be aware of?
All events running past the hours of 10am-7pm are subject to an extra charge of $30/h. Certain locations like Tuas, Changi, Sentosa, Jurong Island and other restricted areas are subject to extra charges as well. Please ensure your location has lift/ramp access, or let us know if there is not beforehand.
3. What if the number of cups I need are not stated in any of the packages?
Simply let us know how many cups you need on our Order Form, or email us directly at enquiries@thehangoversg.com. The packages were designed to make things simpler for customers who may not know what to order, but if you have a good idea of how many you need, just let us know!
4. What if not all the cups stated in the package are served at the end of the event?
We will stop serving at the end of 2 hours, or when the cups have run out, whichever comes earlier. However, if by not all the cups are served by the end of the event, we will still make the remaining cups for your guests to take, before we leave.
5. What are the prices for each package?
Please email us at enquiries@thehangoversg.com or contact us through the order form to find out more. For urgent enquiries, you may WhatsApp us at 9146 6680 and we will get back to you shortly.
6. How do I add the alcoholic option? Can I add it only for a portion of the cups purchased?
You can indicate it on the order form and let us know what alcohol(s) you would like to include (Baileys/White Rum/Vodka)!
Yes, you may add it only for a specific number of cups that you order. For example, for the Basic Package we offer 100 cups, you may choose to add 70 out of 100 cups, as we charge these add-ons based on the number of cups.
*Please note that we have a minimum order of 50 servings (cups) if you would like to add any of the alcoholic options.
7. I have multiple events running concurrently. Can we have the Live Station at all the events?
We have a maximum capacity of handling 6-8 Live Station events concurrently, depending on the scale of each event and our availability on the date(s). If you have more locations than that, we recommend our Bottled Bubble Teas or 5 Litre Party Boxes for the rest of the locations.
8. Are you Halal-certified?
Unfortunately, we are not Halal-certified (do note that major bubble tea chains are also not Halal-certified). However, the ingredients we use are Halal-certified (except for alcoholic offerings), so they are suitable for your Muslim friends, family, and colleagues.
9. How much space do you need for set-up? Do you require power points to operate?
We require a minimum space of 1.5m x 1.5m for cups serving between 100 to 300 cups. For 300 cups and beyond, we will require at least 2m x 2m space to work around.
We do not require power points to operate. However, setups must be indoor or sheltered (if outdoors).
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© 2023 The Hangover LLP